Order fulfillment is equally important to the customer experience as your front-end activities as a direct-to-consumer merchant. Your shipments’ accuracy, appearance, and delivery time affect customer impressions of your brand. Therefore, the processes you have in place in your logistics are crucial for both operational efficiency and customer satisfaction for package receiving.
Listed below are a few best practices that will help you maximize efficiency, reduce errors, and increase safety.
The Ins and Outs of Your Package Receiving Operational Site
The warehouse shipping and receiving process allows businesses to see what products are leaving the warehouse and what shipments will be arriving soon. This process ensures that the right items sent to customers and that the products received are organized according to the system standards.
Products ready for shipment to customers moved through the outbound shipping process. The process begins with taking the shipping documents, picking, packing the packages, labeling them, and then loading the packages onto a truck to leave the warehouse.
Upon arrival at the warehouse, materials are inbound for package receiving. Purchase orders for the needed products completed. The items accepted at the loading dock, unloaded, checked for the correct arrival of all expected items, and included in the warehouse inventory.
Maintaining the shipping and receiving processes in conjunction with other warehouse operations can be incredibly challenging. With the PackageX Receive app, you can integrate your existing systems and processes through webhooks and APIs.
Ways to Streamline Your Receiving Logistics
It starts from the inside out to make positive changes in shipping and package receiving . Planning upfront and implementing the following tips can go a long way in streamlining your warehouse operations.
Set Training as a Priority
You should prioritize training before making considerable changes to your shipping and receiving procedures. Invest in appropriate instruction programs, a transparent management approach, open communication, and employee input as part of your strategy. The cost of fixing mistakes will likely be high if the training is ineffective.
Track Inventory Using an Inventory Management System
The importance of inventory tracking can attribute to two factors. Two things are at stake: meeting consumer demand and the amount of money involved.
Therefore, the management of inventory is of utmost importance. Inventory management solutions should be able to anticipate fluctuations in consumer demand and maintain stock levels accordingly. To maximize customer lifetime value, it’s vital to meet rising consumer expectations.
More so, shipping and package receiving teams should be familiar with the warehouse’s inventory control method. Since docking areas and inventory storage connected, this reduces the chance of miscounts. Many organizations automate these processes through inventory management software.
Ensure that Packages are Thoroughly Inspected
The importance of reviewing incoming and outgoing packages multiple times before they enter or exit the premises cannot overstated. When it comes to outgoing packages, checking the shipment before it leaves can make the difference between creating a loyal client and a disgruntled one.
Moreover, discrepancies in received packages should reported as soon as possible. You can continue operating your warehouse, as usual, the faster you have the items you need.
In any warehouse or industry, this character recognition tool is indispensable. Detecting text allows new and existing records to digitize consistently, making document capture remarkably straightforward. In addition, good OCR software maintains the formatting of a document by recognizing images and text.
With OCR technology, text previously bound to paper documents or a PDF seamlessly converted into searchable, taggable data in the cloud. Regardless of the context, OCR can reduce workload and integrate seamlessly into any system.
Involve Customers in The Loop
You might be spending a lot of time on customer service answering questions about the status of a package. That would be a waste of your customer service department’s time and bad customer relations.
Simple ways to keep them up to date are with various apps, which allow setting up templates with custom branding for email, text, or WhatsApp notifications. As shipments reach certain milestones, such as leaving the warehouse, entering a particular city, and more, let your customers know too
Your customers will appreciate this communication, and the customer service department will save a great deal of time.
In general, eCommerce shoppers believe that the shipping process is very straightforward: they place their order, mailed, and the products delivered within a few days. The reality is that it’s significantly more complicated for eCommerce companies.
Depending on the products and how your business operates, shipping operations can begin even before a customer place an order. A considerable amount of operational logistics required throughout the shipping process, from procurement to receiving, fulfillment, and last-mile delivery. A proper receiving process will directly impact the subsequent warehouse process.
Consequently, inefficient operations lead to the loss of man-hours, inaccurate timekeeping, and failed product shipping, resulting in decreased productivity and intangible losses. By using the right management software, you will be able to streamline your delivery management processes and reap the monetary and time benefits of offering enhanced services.
Get your warehouse and fulfillment package receiving operations right to capitalize on the growth and keep your competitors at bay.